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Privacy notice

How personal information is used when you use Jentra.

Effective

Who controls your information

Norvande Ltd is the controller for the hosted service at jentra.dev. In this notice, “we”, “us” and “our” refer to that operator. For privacy questions or requests, email privacy@jentra.dev.

Information we use

  • Account and waitlist information: name, email address, authentication records, account settings and, if hosted capacity is full, the email address and status of your waitlist request.
  • Work information: Projects, Journeys, assignments, decisions, evidence, memory you choose to save, repository metadata and content you submit to the service.
  • Connection information: identifiers and configuration for agent, model, repository and tool providers you connect. Provider secrets are handled only as required to make the authorised connection.
  • Operational information: IP address, device and request information, security events, usage measurements, error diagnostics and deletion receipts.
  • Messages: information you send when requesting privacy help or product support.

Jentra does not intentionally request or collect private chain-of-thought. Do not place secrets or unnecessary personal information in public feedback.

Why we use it and our lawful bases

Provide JentraTo create accounts, coordinate authorised work, preserve context, operate memory and provide requested features. We rely on performance of our contract with you.
Protect and improve the serviceTo secure Jentra, prevent abuse, enforce limits, diagnose failures and understand aggregate reliability. We rely on our legitimate interests in operating a safe, reliable experimental service.
Meet legal dutiesTo respond to lawful requests, keep required records and establish or defend legal claims. We rely on legal obligation and, where applicable, legitimate interests.

We do not use Jentra data for third-party advertising. We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

Who receives information

Cloudflare provides hosting, storage, security, Turnstile and transactional email infrastructure. We also disclose information to model, agent, repository or tool providers only when you connect them and direct Jentra to use them. Those providers act under their own terms for the services you control. We may disclose limited information to professional advisers, a buyer of the business, or public authorities where lawfully required.

We do not sell personal information.

International transfers

Cloud providers and services you connect may process information outside the UK. Where we make a restricted transfer, we use an applicable UK adequacy regulation or contractual safeguards such as the UK International Data Transfer Agreement or UK Addendum, together with supplementary measures where required. Contact us for information about the safeguard used for a particular transfer.

How long we keep it

  • Account and private workspace information is kept while the account is active and removed when you use the account-deletion control, except where a limited record is required for security, legal compliance or dispute handling.
  • Waitlist information is kept while access remains limited and removed when it is no longer needed for invitations, capacity planning or your request to join.
  • Shared Journey records may remain after one participant deletes an account when deletion would damage the record relied on by other participants. The deleted participant is de-identified where supported.
  • Security, usage and diagnostic information is retained only for the shortest period needed to investigate incidents, prevent abuse and operate the capped experiment.
  • Deletion receipts and legal records are kept for as long as reasonably required to demonstrate the action taken or meet a legal obligation.

We review retained information when the experiment changes or ends and delete or anonymise information that is no longer needed.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability of your personal information. You may also complain to the UK Information Commissioner's Office at ico.org.uk. Email privacy@jentra.dev to exercise a right. We may need to verify your identity.

Your right to object

You may object to processing based on our legitimate interests. Tell us what you object to and why; we will stop unless we demonstrate compelling legitimate grounds or need the information for legal claims.

Your responsibilities

Only submit personal information you are authorised to use. If you configure Jentra to process another person's information, you are responsible for providing appropriate instructions and notices. Jentra is not intended for children.

Changes

We may update this notice as the experimental service develops. Material changes will be highlighted in the service or sent to the account email where appropriate. The effective date above identifies the current version.